Privacy Policy – w565 Pakistan Betting Platform

1 Who We Are

w565 is an online betting and gaming platform serving users in Pakistan. The platform provides sports betting on Cricket, PSL T20, international cricket matches, Football and Esports, along with Live Casino games and a slot game lobby with over 500 titles. All transactions on w565 are denominated in PKR.

When this Privacy Policy refers to "w565", "we", "us" or "our", it means the w565 platform and the team responsible for operating it. When it refers to "you" or "your", it means the person visiting or using the w565 platform, whether as a visitor or a registered account holder.

This policy explains how w565 acts as the data controller for the personal information you provide when registering an account, making PKR deposits via JazzCash, Easypaisa or Raast, placing bets, playing casino games or otherwise interacting with the platform.

2 Data We Collect

w565 collects personal data through two main channels: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Your full name and date of birth, provided during account registration.
• Contact details including your email address and mobile number.
• Identity verification documents where requested — for example, a copy of your CNIC or other government-issued ID when completing an account verification or withdrawal request.
• Financial account details associated with your PKR payment method, such as your JazzCash or Easypaisa mobile wallet number or bank account details for Raast transfers and bank withdrawals.
• Any correspondence you send to the w565 support team, including details of queries, complaints or account issues.

Information collected automatically:

• Device information including device type, operating system version and browser type.
• IP address and approximate geographic location derived from it.
• Session data including pages visited on the w565 platform, time spent on each section, and navigation path through the site.
• Betting and gaming activity including the games played, bets placed, stake amounts in PKR and game outcomes.
• Cookie and local storage data as described in Section 5.

w565 does not collect sensitive personal data such as biometric data, religious beliefs, political opinions or health information.

3 How We Use Your Data

The data w565 collects is used for specific, legitimate purposes. The table below summarises the main uses and the basis for each:

w565 does not use your data for automated decision-making that produces significant legal effects without human review. Responsible gaming flags are reviewed by the support team before any account action is taken.

4 Payment Data and PKR Transactions

All financial transactions on w565 are handled in PKR. Supported payment channels include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and approved mobile wallets. When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment processor solely for the purpose of completing the transaction.

w565 does not store full card numbers or full bank account numbers on its own servers. Payment details are handled by the respective payment processor under their own security protocols. The transaction reference, amount in PKR and timestamp are retained in your w565 account history to support your account management and any future withdrawal verification requirements.

When a withdrawal is requested, w565 may carry out additional checks to confirm that the withdrawal destination matches the account used for deposits. This is a standard anti-fraud measure and is not used to delay legitimate withdrawals without cause. If documentation is requested, it will be limited to what is necessary to confirm your identity and the ownership of the payment account.

5 Cookies and Tracking

w565 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform. They do not contain executable code and cannot access other files on your device.

The types of cookies used on w565:

• Essential cookies — required for the platform to function. These handle your login session, keep you authenticated between pages and maintain your account state. The platform cannot work correctly without them.
• Functional cookies — remember your preferences, such as language settings, preferred game lobby view or display settings you have chosen within your account.
• Analytics cookies — collect anonymised data about how visitors navigate the platform so that w565 can identify areas for improvement. This data does not identify you personally.
• Security cookies — help detect unusual activity such as login attempts from unfamiliar devices or multiple failed password entries, supporting account security.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions. w565 does not use advertising or cross-site tracking cookies.

6 Third-Party Data Sharing

w565 shares personal data with third parties only where necessary and only with parties who handle that data responsibly. The categories of third parties who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast, card payment processors and approved mobile wallet providers receive the payment account details and PKR transaction amounts necessary to process your deposits and withdrawals.
• Game providers — third-party casino game and slot game suppliers receive a session token and your in-game activity data to deliver and settle games. They do not receive your full registration details or payment information.
• Identity verification providers — where an identity check is required, a verification service provider may process your ID document data to confirm your identity. This is limited to the verification process and the document data is not retained by w565 beyond the verification outcome.
• Technology and hosting providers — infrastructure partners who host and operate the platform's servers may have access to data as part of providing their services. These partners operate under data processing agreements with w565.
• Fraud prevention services — anonymised or pseudonymised account and activity data may be shared with fraud detection systems to identify patterns associated with account abuse or financial fraud.

w565 does not share your data with advertisers, marketing companies or data brokers. No data is sold to any third party for any commercial purpose.

7 Data Security

w565 applies technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. The security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the w565 platform.
• Encrypted storage for sensitive account data including passwords, which are stored as salted hashes rather than plain text.
• Role-based access controls ensuring that only staff with a legitimate operational need can access personal data.
• Regular security reviews of the platform infrastructure.
• Session timeout controls that automatically log out inactive sessions to protect accounts accessed on shared devices.
• Monitoring systems that flag unusual login patterns or access attempts for review.

While w565 takes security seriously and maintains these protections, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your w565 account and do not share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact the support team immediately.

8 Data Retention

w565 retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable record-keeping standards. The general retention approach is:

• Active account data — retained for the full duration of your account being open, plus a period after closure to handle any post-closure queries, disputes or withdrawal processing.
• PKR transaction records — financial transaction records including deposit and withdrawal history are retained for the standard period required to support account management and respond to transaction disputes.
• Identity verification records — copies of identity documents are retained for the period required to support the verification on which they were used, and deleted thereafter.
• Support correspondence — records of support interactions are retained for a defined period to allow resolution of follow-up queries and to support quality management.
• Analytics data — anonymised usage data used for platform improvement is retained in aggregated, non-identifiable form and is not subject to the same deletion requirements as personal data.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights Over Your Data

As a w565 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact the w565 support team using the details on the About Us page:

• Right of access — you can request a copy of the personal data that w565 holds about you. We will respond with details of the data held and the purposes for which it is used.
• Right to correction — if any of the personal data w565 holds about you is inaccurate or incomplete, you can request that it be corrected. You can update basic account details directly through your account settings.
• Right to deletion — you can request the deletion of your personal data. Where the data is no longer required for an active purpose and there is no overriding requirement to retain it, we will delete it.
• Right to restrict processing — in certain circumstances, you may request that w565 limit how your data is used while a query or complaint is being resolved.
• Right to data portability — you can request a copy of the data you have provided to w565 in a structured, commonly used format.
• Right to object — you may object to processing carried out on the basis of legitimate interest. w565 will review the objection and cease that processing unless there are compelling grounds to continue.

Requests are typically responded to within a reasonable period. Where a request involves a high volume of data or requires complex retrieval, we will notify you of any expected delay.

10 Children's Privacy

w565 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit or use any feature of the w565 platform. w565 does not knowingly collect personal data from anyone under 18.

If w565 discovers or has reasonable grounds to believe that an account is held by a person under 18, that account will be suspended immediately and any funds held will be dealt with in accordance with the Terms and Conditions. Any personal data collected from a minor will be deleted from our systems as promptly as possible once identified.

If you are a parent or guardian and believe that a minor in your care has registered on w565, please contact the support team immediately so the account can be reviewed and closed.

For further information about protecting young people from gambling-related harm, please visit the Responsible Gaming page.

11 Changes to This Privacy Policy

w565 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered or applicable requirements. When material changes are made, registered users will be notified via the email address associated with their account or through a prominent notice displayed on the platform.

The date shown at the top of this page indicates when the policy was last updated. We recommend reviewing the Privacy Policy periodically so you are aware of any changes. Continued use of w565 after an updated policy has been published constitutes acceptance of the revised terms.

If you do not agree with any changes made to this Privacy Policy, you should stop using the platform and contact support to discuss closing your account and any associated data requests.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or want to raise a privacy-related concern, please get in touch with the w565 support team. Contact details are listed on the About Us page.

When contacting us about a data request, please include your registered email address and a brief description of your request so that our team can locate your account and respond appropriately. We take all privacy queries seriously and aim to respond promptly.